We offer money back guarantee for all of our extensions with the following cases:
1. Our extension get error on magento default(mean only source magento + our extension, no 3rd parties) after extension installed.
2. With error(with condition 1) in process install, please contact us for help install. if our support team can not help to complete installation to your site, we will refund for you.
3. Our extension get error(with condition 1) on your site which we can not support the fixed for you.
4. After receiving your installation requirement, within 48 hours of work if our support team don't answer you.
5. All refund request are only within 7 days of purchase if the condition(1,2,3,4) are right. We don't applicable with cases after 7 days since the date of your purchase even the condition (1,2,3,4) are right.
6. We will not refund for services even the condition (5) are right.
7. We will not refund for upgraded license even the condition (1,2,3,4,5) are right.
8. We will not refund even when you was placed order and downloaded our extension, but you was not use it with any reason. We just refund if the condition (1,2,3,4,5) are right.
Please submit a ticket with your order information and provide link to prove that our extension has error to request refund. Please remember we will not refund any fee you paid for installation and other services. You will receive refund within 14 days since your request is processed.
To get a refund contact us